Below are just a few of the comments that we have had from our customers in recent months from both our trade and retail customers.
I have pestered Botanica Nursery with requests for advice and reassurance over several years. I live in London and no longer have my own transport which severely restricts my ability to visit specialist garden centres and plant nurseries. Having found what I wanted at Botanica I was able to ask if they had a more mature specimen, a photograph of which was sent to me together with advice on planting. This was followed by some necessary calming when I thought it was dying! It wasn’t and is now well established. A further request for advice on what might survive on a busy London road brought a long list of possibilities and assistance with shortlisting and choosing a suitable tree. The subsequent packing and delivery service was impeccable.
This individual response to customer requests is well beyond the ability and willingness of many nurseries, especially those which sell on the internet. So, despite the fact that I have never been to their nursery I feel as though my interests and needs are important to staff at Botanica and that they will always happily respond appropriately.
Don’t hesitate to contact them. I shall no doubt be back!
"Many thanks for the delivery of our plant - a very nice specimen in perfect condition. We are so please with it, we shall be ordering another one today."
"Tree arrived safe, sound and on time. I was very impressed by the packaging. The tree was in perfect nick. Thanks"
"A quick note to say how pleased I am with the order of Berberis Darwinii, lovely plants, all arrived very quickly and in very good sound packaging.
"The tree arrived with no problems. May I say I am very pleased with the service and help you have provided. The Cedarus was very well protected and wrapped too. I will definitely be contacting you for more trees/plants in the future."
"We just wish to thank you for your excellent service regarding our recent order for an Oak Tree to be sent to Hockerton in Nottinghamshire. We visited the recipients over last weekend and viewed the tree which came up to all our expectations. The recipients are also truly delighted and are carefully finding an appropriate spot as it is something you cannot re-site after a hundred years!!!
"I just wanted to say thanks for the latest delivery. The quality of the plants was superlative and a real testament to your trouble and care."
"Everything arrived Friday as promised. Many thanks for expediting the delivery, the plants are now safely in the ground for winter. The nectarine looks a really good specimen and the packaging was excellent. Many thanks"
"Having been impressed with the quality of hedging and soft fruit purchased from Botanica in recent years, it was our first port of call when an unfamiliar decision was required.
"We are a local landscape business who has been buying from Botanica for several years. I can highly recommend them and wouldn’t buy from anywhere else.
"I wanted to let you know how impressed I was with the trees I bought from you. The customer service and packaging were both excellent and the trees look very good and some are larger than specified which was an unexpected bonus. I was very pleased with the price too and would certainly buy from you again and recommend you to friends."
"The roses arrived safely this afternoon. Many thanks for such prompt service.”
“Order arrived in excellent condition this morning about 10 am. Thank you. The plants look really good, well done."
"Botanica offers a huge range of well tended and healthy plants. I have been using their plants regularly for many years and have always been very pleased with its quality. The new website is informative, comprehensive and easy to use and Danny is always helpful and friendly.
"Just to let you know, and to confirm, that I have successfully received the plant order, as ordered (I have checked). I do apologise for the delay in letting you know. With Sincere Thanks to you and colleagues for all your help in this regard!"
"The Botanica Team:- Many thanks for the plants. They arrived very quickly and safely. Nicely packed for protection during their transit. We have planted them all in a grove facing south to catch the sun and to attract a host of butterflies etc."
What an excellent ‘after-sales service’ you have provided, for which I am very grateful! I am feeling much more positive about my little tree and look forward to warmer weather and seeing how it revives.